Customer Success Manager (CSM)
🤔 Why should you read this?
You want to accelerate your career trajectory in software customer success & go to market.
You want to learn from (and with) a team of top performers at Salesforce, “the” software sales company.
You want to build an international professional network and connections which will serve you for the rest of your career, whatever you choose to do.
You want to work with customers who range from Fortune 500, top software vendors, to SaaS startups to creative agencies and consultancies, all over the world (think: anyone who sells software is your potential customer)
You want to be a part of building a future unicorn 🦄, with global customers, teammates, with real impact on what & how things are done.
👋 About the team:
You’ll be a part of a team of developers, industry experts, entrepreneurs and just overall great people.
Together, we will be working with prospects, customers, partners and investors to change how companies buy and sell software.
And learn a ton & have fun in the process.
💪 What will you do?
We are seeking a superstar Customer Success Manager who loves to empower our enterprise clients and help them achieve success with Demoboost.
In this role, you will work on new strategies and ideas directly with the Co-Founders, as well as with strategic minds of other functions such as sales and product.
Come up with strategies to onboard customers (from mid-size to enterprise) and make sure they become power-users.
Implement processes to maximize customer retention and engagement.
Provide hands-on onboarding for strategic customers.
Prepare materials for the support page.
Be the voice of the customer in product and other company meetings.
Turn customers into Demoboost advocates.
Help shape this growing team as one of its first members.
Use latest sales technologies, including Salesforce, Crunchbase, Snov.io, Linkedin Sales Navigator and others.
🛠️ What will you need?
🛠️ At least 1 (one) year of experience in a similar CS role.
🇬🇧 Absolutely FLUENT English - you’ll be working ONLY with English-speaking prospects and customers.
❤️ High level of empathy, to go above and beyond to help customers, solve their issues, and empower them to use Demoboost to the fullest potential.
💻 At least basic understanding of B2B software industry (SaaS, CRM, ABM? These should be in your dictionary already.)
💪 A “Can Do” / “Winner” attitude. You are proactive with your work. You take ownership and get things done.
🔍 High attention to detail. You are well-organized and can work on multiple projects at once.
🔥 Passion for startups & technology. You’ll work with a lot of them & help grow a rocketship!
⭐ Additional perks of joining Demoboost:
✨ A competitive salary, with a no-limit bonus structure.
✨ You control your career path - if you learn fast, you’ll quickly be promoted to full sales ✨ roles and beyond.
✨ Ability to work remotely, in a hybrid environment or in our 40-th floor office in Warsaw or in Krakow, right next to Wawel.
✨ Work autonomy, meaningful challenges, and significant impact on the company culture.
✨ Supportive peers who are passionate about their fields.
✨ Working closely with an experienced executive team.
✨ Open and friendly culture, flexible working conditions.
🗺️ What’s the recruitment process?
🧐 Read this posting carefully.
🤩 Get excited and/or curious.
📄 Submit your CV.
⏰ Wait <72h to hear back from us.
🎥 Send us a short 60 second video about yourself, in English.
💬 Interview 1: Chat with the team about yourself & your role.
💼 Exercise: Complete a short (<2h) exercise, which will also give you an idea of the role.
💬 Interview 2: discuss exercise feedback and remaining topics w/ the team.
🖋️ Make a decision and finalize formalities.
🥳 Welcome on board Demoboost!
Demoboost helps software companies deliver demo experience that sells.
Presales, sales, marketing and customer success teams use Demoboost to easily and quickly prepare, share and track product demos with their customers.
They avoid spending a lot of time preparing demos or relying on generic ones, frustrating customers with long wait times and stressing about unstable infrastructure.
Instead, they use Demoboost and enjoy more effective teams, happier customers and better bottom line.
Come and join the demo experience revolution.
Learn more at www.demoboost.com